Terms & Conditions

These Terms and Conditions govern your use of the Ayres Furnishings website and the purchase of products from us. By using our website or placing an order, you agree to these Terms and Conditions.

Please read them carefully before placing an order.

🛍️ 1. Orders

All orders are subject to product availability.

When you place an order, you are making an offer to purchase the selected products. An order confirmation will be sent to the email address provided when your order is received.

An order is not considered accepted until we have confirmed that the order has been accepted and, where applicable, dispatched.

We reserve the right to cancel an order in appropriate circumstances, including where a product is unavailable, there has been an obvious pricing or product information error, or we reasonably suspect fraudulent activity.

If we cancel an order after payment has been taken, you will receive a refund for the amount paid.

💳 2. Prices & Payment

All prices displayed on our website are shown in UK pounds sterling (£).

Prices are subject to change, but changes will not normally affect an order that we have already accepted.

Payment must be made in full when placing an order unless otherwise stated.

We use secure third-party payment providers to process payments. We do not normally store complete payment card details ourselves.

🚚 3. Delivery

We aim to dispatch and deliver orders within the timescales stated on our website.

Delivery times are estimates and may vary depending on the product, supplier, courier and delivery location.

Some furniture and larger home furnishing products may be dispatched directly from our suppliers.

For larger items, the delivery company may contact you directly to arrange a suitable delivery date.

A valid contact telephone number should be provided when placing an order, particularly when purchasing larger or supplier-direct items.

Please refer to our Delivery & Postage information for details of delivery charges, delivery areas, surcharges and restrictions.

📦 4. Product Information

We make reasonable efforts to ensure that product descriptions, specifications, measurements and photographs displayed on our website are accurate.

However:

Colours may vary depending on your screen or device
Natural materials may have variations in colour, texture or finish
Product measurements and specifications may be approximate
Product images may sometimes contain lifestyle accessories that are not included with the product
Manufacturers and suppliers may make changes to product specifications or packaging

We will make reasonable efforts to ensure that products supplied correspond with their descriptions.

🔄 5. Returns, Cancellations & Refunds

Our returns process is explained in our Returns Policy.

If an item arrives damaged, please contact us as soon as possible and, where possible, within 48 hours of delivery, providing photographs of the item and packaging.

This notification period helps us investigate delivery damage and deal with courier claims efficiently. It does not remove or restrict any statutory consumer rights you may have.

For unwanted items, additional conditions may apply depending on the type of product and the circumstances of the return.

Where a refund is due, it will normally be made using the original payment method.

Please refer to our full Returns Policy before returning an item.

🚫 6. Delivery Restrictions

Certain furniture and larger items may have delivery restrictions depending on their size, weight, delivery location and courier availability.

Additional charges may apply to certain postcodes.

Please check our delivery information before ordering if you are unsure whether a particular product can be delivered to your location.

⚖️ 7. Liability

We will take reasonable care in providing our website and fulfilling orders.

To the extent permitted by law, we are not responsible for losses caused by circumstances outside our reasonable control, including courier delays, supplier delays, extreme weather, transport disruption or other unforeseen events.

We are not responsible for loss arising from misuse of a product or failure to follow the manufacturer's instructions.

Nothing in these Terms and Conditions excludes or limits any liability that cannot legally be excluded or limited, including your statutory rights as a consumer.

🌐 8. Website Use

You agree to use the Ayres Furnishings website lawfully and not to:

Attempt to gain unauthorised access to the website or its systems
Introduce malicious software or harmful code
Use the website for fraudulent purposes
Copy or reproduce website content without permission
Interfere with the normal operation or security of the website

We reserve the right to restrict or suspend access to the website where necessary to protect our business, website or customers.

🔒 9. Privacy

We collect and use personal information in accordance with our Privacy Policy.

By placing an order or using certain services on our website, you acknowledge that your information may need to be processed by trusted third-party service providers to fulfil your order and provide our services.

Unless otherwise stated, content appearing on the Ayres Furnishings website, including text, graphics, photographs, logos, branding and other materials, belongs to Ayres Furnishings or is used with permission.

You must not reproduce, copy, distribute or commercially use our website content without prior written permission.

✏️ 11. Changes to These Terms

We may update these Terms and Conditions from time to time to reflect changes to our business, website, products or legal requirements.

The latest version will be displayed on this page.

Changes will not normally affect orders that have already been accepted.

⚖️ 12. Governing Law

These Terms and Conditions are governed by the laws of England and Wales, unless applicable UK consumer legislation provides otherwise.

Any disputes will be subject to the applicable courts and laws of the relevant UK jurisdiction.

📩 13. Contact Us

If you have any questions about these Terms and Conditions, your order, delivery, returns or any of our products, please contact Ayres Furnishings using the contact details provided on our website.