At Ayres Furnishings, we want you to be completely happy with your purchase. If there is a problem with your order or you need to return an item, please contact us and we will be happy to help.
📦 Damaged Items
Please check your order carefully when it arrives.
If your item has been damaged during delivery, please contact us as soon as possible and, where possible, within 48 hours (2 days) of delivery.
Please provide:
- Your order number
- Clear photographs of the damaged item
- Photographs of the original packaging
- A brief description of the damage
Once we have reviewed the information, we will advise you on the next steps and, where appropriate, arrange a replacement, repair or refund.
Please note: The 48-hour notification period helps us deal with courier and delivery damage promptly and does not affect your statutory rights where goods are faulty, damaged or not as described.
🔁 Returns Eligibility
For unwanted items, products should generally be:
- Unused and in their original condition
- Returned with the original packaging where applicable
- Complete with all accessories and documentation
- Accompanied by proof of purchase
Some products may be subject to specific return conditions or may not be eligible for cancellation or return where an applicable legal exception applies.
🚚 How to Return an Item
If you would like to return an item:
- Contact Ayres Furnishings with your order details.
- Tell us the reason for your return.
- If the item is damaged or faulty, provide clear photographs where requested.
- We will confirm the appropriate next steps.
- Return the item using the instructions provided.
Please do not send an item back without contacting us first, as this may delay your return or refund.
💰 Refunds
Where a refund is due, it will normally be processed once the returned item has been received and checked.
Refunds will generally be made using the original payment method.
Please allow a few working days for your bank or payment provider to process the refund and return the funds to your account.
📦 Supplier Direct Items
Some furniture and larger home furnishing products are dispatched directly from our suppliers.
These products may have specific return arrangements because of their size, delivery method or supplier requirements.
If you need to return a supplier-direct item, please contact us first. We will explain the return procedure and any applicable requirements.
❗ Important Information
- Please contact us as soon as possible if your order arrives damaged or faulty.
- Keep the original packaging until you have checked your item and are satisfied with your purchase.
- Return items securely packaged to help prevent damage during transit.
- Return delivery costs may apply in some circumstances.
- Where an item is faulty, damaged or not as described, your statutory consumer rights apply.
- Certain products may have specific return or cancellation conditions.
📩 Need Help?
If you have any questions about returns, refunds, damaged furniture or faulty products, please contact Ayres Furnishings and our team will be happy to assist.
